Like many organisations, We are Kudos are facing a pandemic for the first time. Whilst we may never again be part of something so global, it most likely won’t be the last crisis we face as a business, a region or a country faces.
So like ourselves, now is a time for you to formulate a contingency plan for your entire organisation that goes far beyond considering the upkeep and maintenance of your premises and technology.
Whilst we are all in a world of constant change, it is critical to learn from how your organisation has dealt with COVID-19, and constantly work on how you would address a future outbreak – no matter how large or small.
One area we have been able to add further support for our clients is in maintaining, and in some cases increasing, their online presence. Indeed, during the lockdown, we have actually launched new brands and new websites.
It is also critical to advise existing, and potentially new, clients which services and products your organisation is continuing to offer at such a time. Hence why we have ramped up the amount of digital content we are posting on behalf of clients.
However, this isn’t all about systems or infrastructure, it’s about people too. So, your plan needs to go beyond pandemics, and should also include other risk scenarios, such as fire, theft, floods, terrorism or natural disasters.
Therefore, every organisation should have at least one person who is efficiently pulling together all the data and actions you (or others in your industry) have taken in successfully countering the impact of COVID-19.
In this way, you will learn from this experience: whether it’s assessing if, for example, you allowed your workforce to work remotely too soon or too late; if your ability to share or back up data needs to be better going forward; if you need to have an always-available space in the building to isolate someone.
The answers to these and other questions will help ensure your business is more effective and resilient in the future.
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